PLACING AN ORDER
PLEASE NOTE: ONCE YOU PLACE YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL. THIS EMAIL IS CONFIRMING THAT YOU SUBMITTED THE ORDER, ONCE THE TEAM IS ABLE TO REVIEW IT, THEY WILL PROVIDE A STATUS "APPROVED/DISAPPROVED" TO YOUR EMAIL.
All orders must be submitted to [email protected] . No paper or verbal requests will be accepted. Please fill out all appropriate fields filled out correctly to ensure that your order is processed. Contact the Catering Department at [email protected] for more information. Contact us with sufficient notice in order to guarantee an approval or denial letter.
The catering team defines the following as sufficient notice: 7 days for off campus and 5 days for JSCEE building of lead time is mandatory for orders from our standard menu. 10 working days of lead time is mandatory for special request. To avoid fees for modifying your order past the cut-off date, please place your order no more than 30 days in advance, as your needs may change
Most standard menu items are listed on the Nutrition Services website. Some menu items are subject to a minimum order. Orders place outside of the appropriate cut-off timeline are subject to availability, and a late fee of $10 per item. ______
Prices are based on a 3-hour minimum duration. We will do our best to estimate the cost of labor. If service takes longer than 3 hours, additional fees will be applied to the final bill. Contact SPS Catering to plan the details of your event. We will help you create a timeline that ensures a successful event.
Meal prices do not include service staff, set up or custodial needs. These will be charged additionally.
For delivered orders, the food will be delivered to your school cafeteria.
For delivered orders, the food will be delivered to your school cafeteria. If you choose not to pay for even setup, please contact the cafeteria manager to schedule a pickup time. If you requested event setup, please contact the employee who was assigned to the event to clarify how you would like the event set up. Staff will not be attending the event unless previous arrangements have been made for service staff. Additional charges will apply.
Events involving refilling the serving line (food and beverage) or use of kitchen must be attended by Catering Services staff members. Service staff charges will be added to the final bill.
Unscheduled client requests for refills, additional food, etc. are available for an additional charge (if applicable).
CHANGES TO APPROVED CONTRACT
Once your order has been approved, you may be able to make changes to the contract. If changes are not made in a timely manner, additional fees may be incurred. Modification to standard menu orders after the 7 days (off campus) and 5 days (JSCEE building) cut off deadline and modifications after the 10 days special request cut-off will incur a fee based on the product orderd. To avoid fees for modifying your order past the cut-off date, please place your order no more than 30 days in advance, as your needs may change. For any questions regarding the order timeline and policy, please contact the catering office directly at [email protected] ; if possible, we would like to accommodate you.
Cancelation received within 48 hours of the event can be subject to the full amount of the catering order, or a cancelation fee. Exceptions may be made on a case-by-case basis, per the Catering Manager. Changes are subject to availability of product and staffing levels and will incur modification fee if proper timely notice is not give (see “Place an order” section above for more information about modification fee).
TABLECLOTHS, NAPKINS AND SKIRTING
Served and buffet-style service includes tablecloths for foodservice tables. All delivered food set-ups (with staffing) will include a tablecloth at no additional cost, for the tables you provide. Linen tablecloths and napkins are also available.
EVENT SETUP AND TEARDOWN
It is the group’s responsibility to make sure that facilities are opened as arranged with SPS Catering for efficient setup and teardown of the event. In general, 1 hour prior to the event is sufficient for most events. The group is responsible for providing tables and trash cans for event.
All deliveries will arrive at the school cafeteria, unless other approved arrangements have been made with the catering team.
Orders may be picked up at the location cafeteria unless otherwise instructed. Please bring a cart to transport all equipment, food, and beverages. Equipment replacement fees will be charged on unreturned items.
It is the responsibility of the customer to contact the cafeteria to arrange pickup. If items are not picked up for an event, the customer will still be charged the full amount for their event.
Contact the SPS Catering Department at [email protected] for custom menu design or any other questions.